Customer policy

Digital Product Refund Policy

Because the Toolkit is delivered as immediately usable digital content, cancellation and refund rights change once delivery occurs.

Effective August 31, 2026 · Nova Scotia, Canada

Before digital delivery

You may request cancellation and a refund before HaulSentry sends or grants access to the digital product files, provided payment has cleared and delivery has not begun.

After digital delivery

Sales are final once the files or access links have been delivered. Change of mind, incompatibility with software not represented as supported, lack of use, or results that differ from expectations do not create refund eligibility.

Defective or incomplete files

If a delivered file is corrupted, cannot be opened in a represented compatible format, or the package is materially incomplete, contact info@haulsentry.com with the order details and a description of the issue. HaulSentry will first provide a replacement or corrected file. Where a material delivery defect cannot reasonably be corrected, an appropriate refund may be offered.

Non-excludable rights

This policy does not limit rights that cannot legally be excluded under applicable consumer-protection law. Approved refunds are returned using the original payment method where reasonably possible.